shop policy & faq
Shipping & Delivery
Ready to ship items
will be processed in 5-7 business days.
During the holiday season orders will be sent out within
1-2 business days we cannot guarantee any exact arrival time.
Orders outside the U.S
will be processed 14-21 business days.
(The recipient of the package is responsible for all taxes, fees & custom duty fees that may apply.
Do all orders come with a dust bag ?
Yes as of Dec 7th 2023 all orders with a handbag will include a dust bag we apologize for the lack of them prior they were in the process of getting re-made
How do you get a PR box ?
Our first PR group was selected through a bunch of fellow mutuals via TikTok & Instagram. You are more than welcome to apply via email or DM. My only requirements are you are within the community of our target audience, post consistent content, have previously posted work with other small business & brands.
Multiple orders placed
We will combine orders but our standard shipping/processing times still apply.
Do your spiderweb bags come with a crossbody strap?
yes our spiderweb bags & other handbags come with a crossbody strap this is stated in the product description of each handbag.
Are your bags made with real leather or fur ?
No all of our bags are made with fake leather, fur & vinyl. Our inside fabrics are nylon or waterproof canvas
Refunds & Exchanges
We are not responsible for lost, broken or stolen packages. Replacements cannot be sent.
Shipping overages if any, will be refunded within
24-48 hours.
Returns and exchanges are welcome
Issues with an item?
In the rare case something happens please contact us immediately so we can help resolve the issue.
Do you ship internationally ?
yes we do pricing for shipping will automatically calculate at checkout
Do all orders come with the slime decorated PR box?
Unfortunately no, due to the handmade aspect of each box it would not be possible to create as may boxes as we need combined with the amount of orders we get. However we will soon offer our slime decorated boxes in holiday gift sets & as a gift wrap option at checkout in the near future
Wrong Address?
We are not responsible if your items are shipped to the wrong address.
Please notify us immediately after ordering so we can change it if need be.
When is the next release?
please refer to our homepage for all up and coming release dates if there is not one please hold tight.
Do you offer buy now pay later?
Yes, for now we currently offer Klarna,Affirm & Afterpay.
Do you offer custom purses ?
not at this time.
Do you offer wholesale ?
We would consider offering wholesale but when contacting us please send a DETAILED message about your store/location/social media links.
Do you offer purse repairs if I ever have an issue ?
All repairs are free of charge & only pertain
to handcrafted items anything in our Bat Collection
is designed by us but manufactured out of house
We do not have the exact fabrics on hand to repair the handbags so photos would need to be provided to see what is/if even possible that can be done on our part please send us an email at grimreapersglamour@gmail.com